Close ×
Tri-Valley Transit


What is Dial-A-Ride?

Although the majority of rides are provided through the Shuttle Bus System, TVT also operates a Dial-A-Ride System. This system enhances TVT ’s ability to provide comprehensive transportation alternatives for all Addison County residents.

The Dial-A-Ride System includes programs that focus on specialized populations including elders, persons with disabilities, low-income families and individuals, as well as the visually impaired. If you are eligible for Medicaid, Reach Up, are aged 60+ or have a disability, you may be eligible for FREE transportation. Nearly 40 Volunteer Drivers work with TVT to provide these rides. Volunteer Drivers are reimbursed for mileage only and donate time.

Am I eligible for a ride?

To find out if you are eligible for a Dial-A-Ride review the following criteria and, if you are still not sure, email us or call the office at 802-388-2287.

  • Are you 60 or older?
  • Are you disabled?
  • Are you visually impaired?
  • Are you on Medicaid?

Senior Meal Program

The Dial-A-Ride program also includes transporting elders to meal-sites in Middlebury and Vergennes (including Age Well’s Restaurant Program) and delivering Meals-on-Wheels. For more information or eligibility contact Age Well, 800-642-5119.

Dial-A-Ride Programs

These services are for people for whom regular bus service does not work.

Elders and Disabled

Free door-to-door rides for specialized populations who are not able to use the buses to access medical care, food and other necessary services.  Eligible Addison County residents are:

  •  aged 60 or older, or
  •  living with an ADA disability

If you are unsure about your eligibility, call our Dispatchers at 388-2287.


Free service for all Medicaid-eligible residents of Addison County who do not have access to a vehicle and need a medical or pharmacy transport. To be eligible, a person must be enrolled in the traditional Medicaid program or in the Primary Care Plus managed care program. Rides are typically provided by TVT volunteer drivers or family members who qualify. Qualified drivers are reimbursed for mileage expenses. TVT can also provide transportation in an TVT bus, such as for wheelchair users, when necessary.

Medicaid Forms


Free for eligible residents in partnership with the Vermont Department of Families And Children. Services include transportation for employment-related activities, child care and other self-improvement activities. Rides are provided either on TVT buses or by volunteer drivers to qualifying individuals.


Fee-based service available for people not eligible for any other ride. Rides are often paid for by a third party, such as an insurance company, school or employer. Call 211 for information on finding a third party to help pay for a ride.

Volunteer to drive

Our volunteer drivers provide an invaluable service for Addison County. Many residents need to access healthcare and critical services, but have no transportation and cannot use our buses. Interested in becoming a volunteer driver? Download our volunteer packet and call 388-2287 or email us to get started. Volunteers are reimbursed for mileage and play a crucial role in our organization.

Join the TVT Volunteer Driver team – you’ll find it a rewarding experience!