What is Dial-A-Ride?

In addition to its Shuttle Bus System, ACTR operates a Dial-A-Ride System. This system enhances ACTR’s ability to provide comprehensive transportation alternatives for all Addison County residents.

The Dial-A-Ride System includes programs that focus on specialized populations including elders, persons with disabilities, low-income families and individuals, as well as the visually impaired. If you are eligible for Medicaid, Reach Up, are aged 60+ or have a disability, you may be eligible for FREE transportation. More than 40 Volunteer Drivers work with ACTR to provide these rides. Volunteer Drivers are reimbursed for mileage only and donate time.

Am I eligible for a ride?

To find out if you are eligible for a Dial-A-Ride review the following criteria and if you are still not sure, email info@actr-vt.org or call the office at 802-388-ACTR (2287).

Are you 60 or older?

Are you disabled?

Are you visually impaired?

Are you on Medicaid?

Senior Meal Program

The Dial-A-Ride program also includes transporting elders to meal-sites in Bristol, Bridport, Middlebury and Vergennes and delivering Meals-on-Wheels. For more information or eligibility contact CVAA, 800-642-5119.

Dial-A-Ride Programs

Elders and Disabled

Free for Addison County residents age 60 or older and/or have a disability, as described in the Federal 1991 ADA. Funds are limited, however, and eligibility
must be approved by one of our partner agencies: Champlain Valley Agency on Aging, Counseling Service of Addison County or Addison County Home & Health Hospice. Services can include rides to: meal-sites, medical, and social or employment-related appointments.


Free service for all Medicaid-eligible residents of Addison County. To be eligible, a person must be enrolled in the traditional fee-for-service Medicaid program or in the Primary Care Plus managed care program. Rides are typically provided by ACTR volunteer drivers or family members who qualify. Qualified drivers are reimbursed for mileage expenses. ACTR can provide transportation in an ACTR bus, such as for wheelchair users, when necessary.


Free for eligible residents in partnership with the Vermont Department of Families And Children. Services include transportation for employment-related activities, child care and other self-improvement activities. Rides are provided either on ACTR buses or by volunteer drivers to qualifying individuals.

Visually Impaired Services

Free transportation program to eligible residents through a partnership with the Vermont Association for the Blind and Visually Impaired (VABVI). Services include transporting residents to medical, social or employment-related appointments and other services or activities. Rides are provided by ACTR’s buses or volunteer drivers. ACTR’s shuttle bus schedules are available on audiotape upon request. Drivers announce all stops on the shuttle bus routes and a large print schedule in PDF format is also available.


Fee-based service available for people not eligible for any other ride. Rides are often paid for by a third party, such as an insurance company, school or employer.

Volunteer to Drive

Our volunteer drivers provide an invaluable service for Addison County. Many residents need to get to medical appointments or buy food or have access to other critical services but have no transportation of their own and cannot use our buses.

Volunteers are reimbursed for mileage and play a crucial role in our organization.

Please contact ACTR at 802-388-2287 or email us at info@actr-vt.org if you would like to become a volunteer driver. Join the ACTR Volunteer Driver team – you’ll find it a rewarding experience!

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