How to use the ACTR Shuttle Bus System

1. Reading the schedule

2. All about Fares

3. Using the Bus System is easy

updated March 9, 2010

1. Reading the schedule is EASY!

2. ACTR Fare Information

General Fare Policies

• Passengers under age 6 ride fre with a fare-paying passenger.
• Passengers ages 6 to 17, age 60+ or with an ADA disability ride for 1/2 price (one way and passes).
• Passengers can self-certify their age or disability.
• No transfer passes; fare paid for each route.
• Fares owed regardless of distance traveled.*
• Only exact change or passes accepted.

*except for those using the Tri-Town Shuttle who get on or off on Exchange Street to or from Middlebury only.

Fares

On the in-county routes, ACTR collects fares on the Tri-Town Bristol and Tri-Town Vergennes Shuttles (TTSB) and the Snow Bowl Shuttle (SBSB) routes.

The fare structure is as follows:

$1 per one-way trip
$9 for 10-ride pass
$30 for monthly pass (SBSB, monthly passes only available for Jan & Feb)

The fare on the Rutland Connector (RC)is $2 per one-way trip, $18.00 for a 10-ride pass and $60 for monthly pass.

The fare on the Burlington LINK is $4 per one-way trip, $40 for a 10-ride pass and $125 for a 31-day pass. The 10-ride and monthly passes are only available through CCTA for us on the Monday through Friday Burlington LINK operated by CCTA. ACTR operates the Saturday service only, which is $4 per one-way trip.

ACTR bus passes can be purchased with exact change from bus drivers and at the ACTR offices, 282 Boardman Street, Middlebury from 7 am to 5 pm Monday through Friday. For more information, call the ACTR offices (802) 388-1946.

3. Using the Bus System is EASY!

ACTR intends to provide a system that is as user-friendly as possible. Below is detailed information about how our shuttle bus system works and some of the expectations that you should have about the system.

BUS STOPS: Buses will pick-up or drop-off passengers at all locations with ACTR bus stop signs. All bus stop signs are numbered to match up with the map and schedule information to make it easier to figure out the schedule. Passengers may also request pick-ups or drop-offs, or may wave the bus down, at any safe location along the route.

DEVIATIONS: ACTR buses will deviate up to 1/2 mile (1/4 miles for Rutland Connector and Saturday LINK) from the published route in order to pick-up or drop-off passengers. To request a deviation, call ACTR a day in advance at (802) 388-1946 or ask a bus driver to assist you. If your deviation request can not be accommodated at the desired schedule time then, per federal law, ACTR will provide the service up to 1 hour before or after the requested time.

WHEELCHAIR LIFTS: All vehicles are equipped with wheelchair lifts. If you require the use of one, our trained drivers will assist you in getting on and off the bus.

PUT YOUR BIKE ON THE BUS! All ACTR buses are equipped with easy-to-use bicycle racks. Each rack can accommodate two (2) bicycles. Bicycles may also be brought in the bus if necessary and if space is available. Riders are responsible for loading and unloading their own bicycles.

TRANSFERS: Please confirm with the driver as you are boarding if you will need to transfer to another bus. There are no transfer passes; fare is paid for each route regardless of distance traveled.

SKATEBOARDS, SKIS & SNOWBOARDS: All of these are welcome on the bus provided they are kept out of the aisles.

SERVICE ANIMALS AND PETS: Service animals, animals contained in pet carriers or with a muzzle and leash are allowed on ACTR buses. Other bus systems may not allow non-service animals on-board. Please check with CCTA at (802) 864-0211 or MVRTD at (802) 77303244 if you plan to connect with another system.

LOST AND FOUND: ACTR cannot be responsible for items left on the bus. However, items found on the bus may be picked up at the ACTR offices at 282 Boardman Street between 7 am and 5 pm Monday through Friday. Call ACTR (388-1946) to be sure you item(s) have been found. Items are kept for 30 days.

SPECIAL ASSISTANCE: To ensure the best possible service, all riders needing special assistance are encouraged to call the office ahead of time.

CHILD SEATS: All ACTR buses have built-in child seats. Ask the driver for assistance if you need to use a child seat. If you bring your own, please be sure it is secured correctly.

SAFE SERVICE POLICY: Please note service may be modified at times on a case-by-case basis due to safety conditions.

HOW ARE WE DOING?: All buses have comment cards on them. Please ask your driver for a card, fill out the form and leave it with us. Your feedback is very important to us.

EMERGENCY INFORMATION: In case of bad weather or emergency, please call ACTR o(388-1946) or listen to WVTK 92.1 radio for information on the ACTR bus system. ACTR will also try to keep this website up-to-date in bad weather or an emergency - www.actr-vt.org.

Thank you for riding with ACTR!