Accessibility and Safety
ACTR is Smoke Free
There is no smoking on any ACTR bus or within 25 feet of any ACTR bus stop or bus stop shelter.
Mission and Safety Pledge
ACTR’s mission is to enhance the economic, social and environmental health of the region by providing public transportation services that are safe, reliable, accessible and affordable for everyone. ACTR pledges to ensure the safety of its passengers, employees, volunteers and the community through the following commitments:
- All staff and volunteers have background checks completed prior to providing any service;
- All staff including drivers, senior management and dispatchers participate in random drug and alcohol-testing program;
- All vehicles owned and operated by ACTR are inspected prior to every shift for safety and cleanliness, and have preventative maintenance performed on a regular basis;
- All vehicles owned by volunteer drivers have up-to-date safety inspections and are expected to be in a clean and comfortable condition.
ACTR pledges to constantly renew its efforts towards safety and to continuously seek new programs and opportunities to increase system safety.
Safe Service Policy
Please note service may be modified at times on a case-by-case basis due to safety conditions.
All vehicles are equipped with wheelchair lifts. If you require the use of a wheelchair lift, our trained drivers will assist you in getting on and off the bus.
To ensure the best possible service, all riders needing special assistance are encouraged to call the office ahead of time. Please note, the step height to board ACTR buses is between 10″ and 12″.
In case of bad weather or emergency, please call the ACTR office at 802-388-1946, listen to WVTK 92.1 FM radio for information on the ACTR bus system or visit www.actr-vt.org. You can also find ACTR on Facebook and Twitter.
Title VI of the Civil Rights Act — Services
ACTR operates its program and service without regard to race, color and national origin as stipulated in the Title VI of the Civil Rights Act of 1964. If you feel you have been discriminated against based on your race, color or national origin, you may file a complaint with the Vermont Agency of Transportation’s Title VI Coordinator at 802-828-5561. If you would like more information about your Title VI rights, visit www.aot.state.vt.us/CivilRights/ or call 802-828-5561.
Title VI of the Civil Rights Act — New Facility
ACTR operates its program and service without regard to race, color and national origin as stipulated in the Title VI of the Civil Rights Act of 1964. If you feel you have been discriminated against based on your race, color or national origin, you may file a complaint with the ACTR Title VI Coordinator at 802-388-1946. If you would like more information about your Title VI rights, visit www.aot.state.vt.us/CivilRights/ or call 802-388-1946.
Vermont State Public Accommodation Law
9V.S.A. 4502 (a) Public accommodations states an owner or operator of a place of public accommodation or an agent or employee of such owner or operator shall not, because of the race, creed, color, national origin, marital status, sex, sexual orientation, or gender identity of any person, refuse, withhold from, or deny to that person any of the accommodations, advantages, facilities, and privileges of the place of public accommodation.
If you feel you have been discriminated against, you may file a complaint with Vermont Human Rights Commission by calling 800-416-2010 or by email at email@example.com.