Safety & Accessibility
ACTR is Smoke-Free
There is no smoking on any ACTR bus or within 25 feet of any ACTR bus stop, bus stop shelter or the Community Transportation Center.
ACTR’s mission is to enhance the economic, social and environmental health of the region by providing community transportation services that are safe, reliable, accessible and affordable for everyone. ACTR pledges to ensure the safety of its passengers, employees, volunteers and the community through the following commitments:
- All staff and volunteers have background checks completed prior to providing any service;
- All staff including drivers, senior management and dispatchers participate in random drug and alcohol
- All vehicles owned and operated by ACTR are inspected prior to every shift for safety and cleanliness, and have preventative maintenance performed on a regular basis;
- All vehicles owned by volunteer drivers have up-to-date safety inspections and are expected to be in a clean and comfortable condition.
ACTR pledges to constantly renew its efforts towards safety and to continuously seek new programs and opportunities to increase system safety.
Occasionally, ACTR needs to cancel a route or close early due to severe weather or other hazardous driving conditions.
Opt-in to receive emergency text alerts from ACTR on your cell phone. Please be advised: Your cell phone carrier may charge a fee for text messages based on your current calling plan.
Safe Service Policy
Please note service may be modified at times on a case-by-case basis due to safety conditions.
All vehicles are equipped with wheelchair lifts. If you require the use of a wheelchair lift, our trained drivers will assist you in getting on and off the bus.
To ensure the best possible service, all riders needing special assistance are encouraged to call the office ahead of time. Please note, the step height to board ACTR buses is between 10” and 12”.
Title VI of the Civil Rights Act
TVT operates its programs and services without regard to race, color and national origin as stipulated in Title VI of the Civil Rights Act of 1964. If you feel you have been discriminated against based on your race, color or national origin, you may file a complaint with the TVT Title VI Officer at (802)388-2287, or firstname.lastname@example.org. You also have the right to file a complaint with the Vermont Agency of Transportation at (802)828-5858. For more information about your Title VI rights, please visit vtrans.vermont.gov/civil-rights/compliance/titlevi or call (802)828-5858.
Vermont State Public Accommodation Law
9V.S.A. 4502 (a) Public accommodations states an owner or operator of a place of public accommodation or an agent or employee of such owner or operator shall not, because of the race, creed, color, national origin, marital status, sex, sexual orientation, or gender identity of any person, refuse, withhold from, or deny to that person any of the accommodations, advantages, facilities, and privileges of the place of public accommodation.
If you feel you have been discriminated against, you may file a complaint with Vermont Human Rights Commission by calling 800-416-2010 or by email at email@example.com
ADA Reasonable Modification Policy:
In accordance with FTA 49 CFR, Parts 27 and 37, ACTR, a division of Tri-Valley Transit, is committed to ensuring a reliable, accessible experience for all customers. All requests for reasonable modifications to ACTR programs and services will be considered on an individual basis. Please note that ACTR may be unable to accommodate requests for reasonable modifications which would result in a fundamental alteration to the nature of ACTR programs and services, or which would directly interfere with the health and safety of others. In the event that a barrier to access exists, but the requested modification cannot be granted, ACTR will, to the maximum extent possible, assist in determining an alternate reasonable modification to provide equivalent access to its programs and services.
For more information on ACTR’s reasonable modification and the procedures to file a request or complaint, contact ACTR at (802)388-2287, TDD 711, firstname.lastname@example.org, or at our administrative office at 297 Creek Road, Middlebury, VT 05753.
Code of Conduct
To ensure everyone has a safe and comfortable journey, the following must be observed while riding with ACTR:
- For your safety and good health, smoking is prohibited on all ACTR buses and within 25 feet of an ACTR Bus Stop or Bus Stop Shelter.
- Passengers are required to pay the proper fare for all
- Please stay seated, keep aisle clear and do not disturb other passengers.
- Seats in front of the bus are reserved for elders, passengers with disabilities and those needing child seats.
- Use headphones when listening to personal music devices.
- Keep all food and beverages in closed containers. Please use the trash bin in the front of the bus.
- For safety and sanitary reasons, all passengers are required to wear shoes and shirts, and limit odors that disturb other passengers.
- Articles which, because of their size or the nature of their contents, may be dangerous to passengers shall not be allowed on ACTR buses. These include, but are not necessarily limited to: Car batteries, gasoline, kerosene or any other flammable liquid, weapons, including but not limited to guns or knives, illegal drugs and open containers of alcohol.
- Offensive language including, but not limited to, racial slurs or derogatory remarks based on race, gender or sexual orientation is prohibited on ACTR vehicles.
- For safety reasons, passengers may not remain on board during refueling.
- The ACTR bus driver has the right to refuse service to those who do not comply with the ACTR Code of Conduct.
The safety and comfort of our riders comes first